/* Instant Easy Pay Live Support V3.4 - dedicated customer page + isolated admin styles */
:root{--iep-chat-black:#111827;--iep-chat-muted:#6b7280;--iep-chat-line:#e5e7eb;--iep-chat-soft:#f8fafc;--iep-chat-green:#10b981;--iep-chat-red:#dc2626;--iep-chat-amber:#d97706;--iep-chat-blue:#2563eb}
html,body.iep-live-page{margin:0;padding:0;width:100%;height:100%;min-height:100%;background:#eef2f6;overscroll-behavior:none}
body.iep-live-page{overflow:hidden;font-family:Arial,Helvetica,sans-serif;-webkit-text-size-adjust:100%;touch-action:manipulation}
#iep-live-page-shell{height:100dvh;min-height:100vh;width:100%;display:flex;align-items:stretch;justify-content:center;padding:0;box-sizing:border-box;background:#eef2f6}
#iep-live-root{width:100%;height:100%;display:flex;justify-content:center;align-items:stretch}
#iep-live-panel{width:min(760px,100%);height:100%;background:#fff;display:flex;flex-direction:column;color:#111827;overflow:hidden;box-shadow:0 0 40px rgba(15,23,42,.12);position:relative;z-index:10}
.iep-live-head{background:#111;color:#fff;padding:14px 18px;display:flex;align-items:center;gap:12px;min-height:72px;box-sizing:border-box;padding-top:max(14px,env(safe-area-inset-top))}
.iep-live-brand{width:46px;height:46px;border-radius:12px;background:#fff;display:flex;align-items:center;justify-content:center;overflow:hidden;flex:0 0 auto;border:1px solid rgba(255,255,255,.15)}
.iep-live-brand img{display:block;max-width:90%;max-height:90%;width:auto;height:auto;object-fit:contain}
#iep-live-brand-fallback{display:none;color:#111;font-weight:900;font-size:16px}
.iep-live-head-copy{min-width:0;flex:1}.iep-live-head-title{font-weight:800;font-size:17px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.iep-live-head-status{font-size:12px;color:#d1d5db;margin-top:3px;display:flex;align-items:center;gap:6px}.iep-live-status-dot{width:8px;height:8px;border-radius:50%;background:#10b981}.iep-live-status-dot.offline{background:#f59e0b}
.iep-live-close{width:40px;height:40px;display:flex;align-items:center;justify-content:center;background:transparent;border:0;color:#fff;font-size:28px;line-height:1;cursor:pointer;padding:0;border-radius:10px}.iep-live-close:hover{background:rgba(255,255,255,.08)}
.iep-live-body{flex:1;min-height:0;position:relative;background:#f8fafc;overflow:hidden}.iep-live-view{height:100%;display:none;flex-direction:column;min-height:0}.iep-live-view.active{display:flex}
.iep-live-form-wrap{padding:28px 26px 36px;overflow-y:auto;overscroll-behavior:contain;-webkit-overflow-scrolling:touch}.iep-live-form-wrap h4{font-size:24px;margin:0 0 8px;font-weight:800}.iep-live-form-wrap p{font-size:14px;color:#6b7280;line-height:1.65;margin:0 0 24px}
.iep-field{margin-bottom:17px}.iep-field label{display:block;font-size:12px;font-weight:800;margin-bottom:7px;color:#374151;text-transform:uppercase;letter-spacing:.04em}.iep-field input{display:block;width:100%;box-sizing:border-box;border:1px solid #cfd6df;border-radius:13px;padding:14px 14px;font-size:16px;line-height:22px;outline:none;background:#fff;color:#111827;-webkit-appearance:none;appearance:none;touch-action:auto;pointer-events:auto}.iep-field input:focus{border-color:#111827;box-shadow:0 0 0 3px rgba(17,24,39,.08)}
.iep-live-primary{border:0;background:#111;color:#fff;border-radius:12px;padding:14px 16px;font-weight:800;font-size:15px;cursor:pointer;width:100%;min-height:50px}.iep-live-primary:disabled{opacity:.5;cursor:not-allowed}.iep-live-error{display:none;margin:0 0 14px;padding:11px 13px;background:#fef2f2;color:#991b1b;border:1px solid #fecaca;border-radius:10px;font-size:12px}
.iep-live-wait{height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:34px}.iep-live-spinner{width:42px;height:42px;border:3px solid #e5e7eb;border-top-color:#111;border-radius:50%;animation:iepSpin .8s linear infinite;margin-bottom:18px}@keyframes iepSpin{to{transform:rotate(360deg)}}.iep-live-wait h4{font-size:20px;margin:0 0 8px}.iep-live-wait p{max-width:360px;color:#6b7280;line-height:1.6;font-size:13px;margin:0}
.iep-live-messages{flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain;-webkit-overflow-scrolling:touch;padding:18px 16px;background:#f8fafc}.iep-live-msg{display:flex;margin:8px 0}.iep-live-msg.customer{justify-content:flex-end}.iep-live-msg.admin{justify-content:flex-start}.iep-live-msg.system{justify-content:center}.iep-live-bubble{max-width:80%;padding:10px 12px;border-radius:14px;background:#fff;border:1px solid #e5e7eb;box-shadow:0 1px 2px rgba(15,23,42,.04);font-size:14px;line-height:1.5;word-break:break-word}.iep-live-msg.customer .iep-live-bubble{background:#111827;color:#fff;border-color:#111827;border-bottom-right-radius:4px}.iep-live-msg.admin .iep-live-bubble{border-bottom-left-radius:4px}.iep-live-msg.system .iep-live-bubble{background:#eef2ff;color:#3730a3;border:0;font-size:12px;text-align:center;box-shadow:none}.iep-live-time{display:block;font-size:10px;opacity:.62;margin-top:5px;text-align:right}.iep-live-media{display:block;max-width:100%;border-radius:9px;margin-bottom:5px}.iep-live-bubble img.iep-live-media{cursor:zoom-in;max-height:340px;object-fit:contain}.iep-live-bubble video.iep-live-media{width:340px;max-width:100%;background:#000}.iep-live-bubble audio{width:290px;max-width:100%;height:40px}
.iep-live-composer{border-top:1px solid #e5e7eb;background:#fff;padding:10px max(10px,env(safe-area-inset-right)) max(10px,env(safe-area-inset-bottom)) max(10px,env(safe-area-inset-left));display:flex;align-items:flex-end;gap:7px}.iep-live-icon-btn{width:42px;height:42px;flex:0 0 42px;border:1px solid #e5e7eb;background:#fff;color:#374151;border-radius:11px;display:flex;align-items:center;justify-content:center;cursor:pointer;font-size:15px}.iep-live-icon-btn.recording{background:#fee2e2;color:#b91c1c;border-color:#fecaca}.iep-live-composer textarea{flex:1;min-height:42px;max-height:110px;resize:none;border:1px solid #d1d5db;border-radius:12px;padding:10px 11px;font-size:16px;line-height:20px;outline:none}.iep-live-send{width:46px;height:42px;border:0;border-radius:11px;background:#111;color:#fff;cursor:pointer}.iep-live-send:disabled,.iep-live-icon-btn:disabled{opacity:.45;cursor:not-allowed}.iep-live-upload-status{position:absolute;left:12px;right:12px;bottom:70px;padding:8px 10px;background:#111827;color:#fff;border-radius:8px;font-size:11px;display:none;z-index:4}
.iep-live-closed{height:100%;padding:32px;display:flex;align-items:center;justify-content:center;text-align:center}.iep-live-closed-card{max-width:360px}.iep-live-closed-icon{width:58px;height:58px;border-radius:50%;background:#ecfdf5;color:#047857;display:flex;align-items:center;justify-content:center;margin:0 auto 15px;font-size:25px}.iep-live-closed h4{margin:0 0 8px;font-size:20px}.iep-live-closed p{font-size:13px;line-height:1.6;color:#6b7280;margin:0 0 18px}
#iep-live-lightbox{position:fixed;inset:0;background:rgba(0,0,0,.9);z-index:10100;display:none;align-items:center;justify-content:center;padding:25px}#iep-live-lightbox.open{display:flex}#iep-live-lightbox img{max-width:94vw;max-height:92vh;border-radius:8px}#iep-live-lightbox button{position:absolute;right:22px;top:16px;border:0;background:transparent;color:#fff;font-size:38px;cursor:pointer}
@media(min-width:761px){#iep-live-page-shell{padding:22px}.iep-live-page #iep-live-panel{height:calc(100dvh - 44px);border-radius:18px}}
@media(max-width:600px){.iep-live-head{min-height:70px;padding-left:14px;padding-right:12px}.iep-live-brand{width:44px;height:44px}.iep-live-head-title{font-size:16px}.iep-live-form-wrap{padding:26px 20px 32px}.iep-live-form-wrap h4{font-size:22px}.iep-live-bubble{max-width:86%}}

/* Admin Live Support */
.iep-admin-wrap{font-family:Arial,Helvetica,sans-serif;color:#111827}.iep-admin-breadcrumb{background:#f8fafc;border:1px solid #e5e7eb;padding:9px 12px;border-radius:8px;margin-bottom:14px;font-size:12px}.iep-admin-breadcrumb a{color:#2563eb}.iep-admin-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:14px}.iep-admin-head h2{margin:0;font-size:21px;font-weight:800}.iep-admin-tabs{display:flex;gap:5px;overflow-x:auto;border-bottom:1px solid #e5e7eb;margin-bottom:16px}.iep-admin-tabs a{padding:10px 12px;text-decoration:none!important;color:#6b7280;font-size:12px;font-weight:700;white-space:nowrap;border-bottom:2px solid transparent}.iep-admin-tabs a.active{color:#111827;border-bottom-color:#111827}.iep-admin-tabs .count{display:inline-block;min-width:18px;padding:1px 5px;border-radius:9px;background:#f3f4f6;font-size:9px;text-align:center;margin-left:4px}.iep-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin-bottom:15px}.iep-kpi{background:#fff;border:1px solid #e5e7eb;border-radius:10px;padding:13px}.iep-kpi small{display:block;color:#6b7280;font-size:10px;text-transform:uppercase;font-weight:700}.iep-kpi strong{font-size:21px;display:block;margin-top:3px}.iep-card{background:#fff;border:1px solid #e5e7eb;border-radius:10px;box-shadow:0 1px 2px rgba(15,23,42,.03);overflow:hidden}.iep-card-head{padding:12px 14px;border-bottom:1px solid #e5e7eb;background:#f8fafc;display:flex;justify-content:space-between;align-items:center;gap:8px}.iep-card-head strong{font-size:13px}.iep-table{width:100%;border-collapse:collapse;font-size:12px}.iep-table th{padding:10px;background:#f8fafc;text-align:left;color:#6b7280;font-size:10px;text-transform:uppercase;border-bottom:1px solid #e5e7eb}.iep-table td{padding:10px;border-bottom:1px solid #eef2f7;vertical-align:middle}.iep-table tr:hover td{background:#fcfcfd}.iep-muted{color:#6b7280}.iep-badge{display:inline-flex;padding:3px 7px;border-radius:999px;font-size:9px;font-weight:800;text-transform:uppercase}.iep-badge.pending{background:#fff7ed;color:#9a3412}.iep-badge.active{background:#ecfdf5;color:#065f46}.iep-badge.closed{background:#f3f4f6;color:#374151}.iep-badge.user{background:#eef2ff;color:#3730a3}.iep-badge.guest{background:#f3f4f6;color:#4b5563}.iep-btn{display:inline-flex;align-items:center;justify-content:center;gap:5px;border:1px solid #d1d5db;background:#fff;color:#111827;border-radius:7px;padding:7px 9px;font-size:11px;font-weight:700;text-decoration:none!important;cursor:pointer}.iep-btn.dark{background:#111827;color:#fff;border-color:#111827}.iep-btn.green{background:#047857;color:#fff;border-color:#047857}.iep-btn.red{background:#b91c1c;color:#fff;border-color:#b91c1c}.iep-btn.amber{background:#b45309;color:#fff;border-color:#b45309}.iep-btn:disabled{opacity:.5;cursor:not-allowed}.iep-empty{padding:38px;text-align:center;color:#6b7280}.iep-toolbar{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:12px;background:#fff;border:1px solid #e5e7eb;border-radius:10px;margin-bottom:12px}.iep-toolbar input,.iep-toolbar select{border:1px solid #d1d5db;border-radius:7px;padding:8px 9px;font-size:12px;background:#fff}.iep-library-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-bottom:12px}.iep-danger-box{border:1px solid #fecaca;background:#fff7f7;border-radius:10px;padding:12px}.iep-danger-box h4{margin:0 0 5px;font-size:13px}.iep-danger-box p{font-size:11px;color:#6b7280;margin:0 0 9px;line-height:1.5}.iep-library-subtabs{display:flex;gap:6px;margin-bottom:12px}.iep-library-subtabs a{padding:8px 11px;border-radius:8px;background:#f3f4f6;color:#374151;font-size:11px;font-weight:700;text-decoration:none}.iep-library-subtabs a.active{background:#111827;color:#fff}.iep-preview-thumb{width:52px;height:42px;object-fit:cover;border-radius:6px;background:#111}.iep-pagination{padding:12px;display:flex;gap:5px;justify-content:flex-end}.iep-pagination a{padding:6px 9px;border:1px solid #e5e7eb;border-radius:6px;color:#111;text-decoration:none}.iep-pagination a.active{background:#111;color:#fff}.iep-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.iep-form-group{margin-bottom:12px}.iep-form-group label{font-size:11px;font-weight:700;color:#374151;display:block;margin-bottom:5px}.iep-form-control{width:100%;box-sizing:border-box;border:1px solid #d1d5db;border-radius:8px;padding:9px 10px;font-size:12px}.iep-help{font-size:10px;color:#6b7280;margin-top:4px}.iep-settings-section{padding:15px;border-bottom:1px solid #e5e7eb}.iep-settings-section:last-child{border-bottom:0}
.iep-chat-layout{display:grid;grid-template-columns:minmax(0,1fr) 310px;gap:14px}.iep-chat-console{background:#fff;border:1px solid #e5e7eb;border-radius:12px;overflow:hidden}.iep-chat-console-head{padding:12px 14px;background:#111827;color:#fff;display:flex;justify-content:space-between;align-items:center}.iep-admin-message-box{height:460px;overflow:auto;padding:14px;background:#f8fafc}.iep-admin-row{display:flex;margin:8px 0}.iep-admin-row.customer{justify-content:flex-start}.iep-admin-row.admin{justify-content:flex-end}.iep-admin-row.system{justify-content:center}.iep-admin-bubble{max-width:78%;border:1px solid #e5e7eb;background:#fff;border-radius:12px;padding:9px 10px;font-size:12px;line-height:1.45;position:relative;word-break:break-word}.iep-admin-row.admin .iep-admin-bubble{background:#111827;color:#fff;border-color:#111827}.iep-admin-row.system .iep-admin-bubble{background:#eef2ff;color:#3730a3;border:0;text-align:center;font-size:10px}.iep-admin-msg-time{display:block;font-size:9px;opacity:.6;margin-top:5px}.iep-admin-delete-msg{position:absolute;top:-7px;right:-7px;width:20px;height:20px;border-radius:50%;border:1px solid #e5e7eb;background:#fff;color:#b91c1c;font-size:10px;display:none;align-items:center;justify-content:center;cursor:pointer}.iep-admin-bubble:hover .iep-admin-delete-msg{display:flex}.iep-admin-media{max-width:100%;border-radius:7px;display:block;max-height:280px}.iep-admin-bubble video{width:280px;max-width:100%}.iep-admin-bubble audio{width:250px;max-width:100%}.iep-admin-composer{border-top:1px solid #e5e7eb;padding:10px;background:#fff}.iep-admin-compose-row{display:flex;gap:7px;align-items:flex-end}.iep-admin-compose-row textarea{flex:1;min-height:42px;max-height:110px;border:1px solid #d1d5db;border-radius:9px;padding:9px;resize:vertical}.iep-admin-side{display:flex;flex-direction:column;gap:10px}.iep-side-card{background:#fff;border:1px solid #e5e7eb;border-radius:10px;padding:13px}.iep-side-card h4{margin:0 0 10px;font-size:13px}.iep-detail-row{display:flex;justify-content:space-between;gap:10px;padding:7px 0;border-bottom:1px solid #f1f5f9;font-size:11px}.iep-detail-row:last-child{border-bottom:0}.iep-detail-row span:first-child{color:#6b7280}.iep-quick{display:flex;gap:5px;flex-wrap:wrap;margin-bottom:8px}.iep-recording-label{display:none;font-size:10px;color:#b91c1c;font-weight:700;margin-top:5px}
@media(max-width:900px){.iep-kpis{grid-template-columns:repeat(2,1fr)}.iep-chat-layout{grid-template-columns:1fr}.iep-admin-side{order:-1}.iep-library-grid,.iep-form-grid{grid-template-columns:1fr}}
@media(max-width:520px){#iep-live-panel{right:0;bottom:0;width:100%;height:100%;border-radius:0}#iep-live-launcher{right:16px;bottom:16px}.iep-kpis{grid-template-columns:1fr 1fr}.iep-admin-message-box{height:55vh}}
body.iep-live-enabled #chatFixedBtn{display:none!important}
body.iep-live-panel-open #customScrollTop{display:none!important}

/* ===== Live Support V3.2 responsive/mobile + messenger-style UI ===== */
html:has(body.iep-live-page),body.iep-live-page{overflow:hidden!important;height:var(--iep-app-height,100dvh)!important;min-height:0!important;background:#eef2f6}
body.iep-live-page{position:fixed;inset:0;width:100%;max-width:100vw;overscroll-behavior:none}
#iep-live-page-shell{position:fixed!important;inset:0!important;width:100vw!important;height:var(--iep-app-height,100dvh)!important;min-height:0!important;padding:0!important;background:#eef2f6;overflow:hidden}
#iep-live-root{width:100%;height:100%;min-height:0;display:flex;align-items:stretch;justify-content:center;overflow:hidden}
.iep-live-page #iep-live-panel{position:relative!important;inset:auto!important;width:min(760px,100%)!important;height:100%!important;min-height:0!important;border-radius:0!important;display:flex;flex-direction:column;overflow:hidden}
.iep-live-head{flex:0 0 auto;min-height:76px;padding:12px 16px;padding-top:max(12px,env(safe-area-inset-top));box-shadow:0 1px 0 rgba(255,255,255,.06)}
.iep-live-brand{width:56px;height:56px;border-radius:15px;background:#fff;overflow:hidden;padding:2px;box-sizing:border-box}
.iep-live-brand img{width:100%;height:100%;max-width:none;max-height:none;object-fit:contain;border-radius:12px}
.iep-live-head-title{font-size:19px;letter-spacing:-.015em}.iep-live-head-status{font-size:13px}
.iep-live-body{flex:1 1 auto;min-height:0!important;display:flex;overflow:hidden}
.iep-live-view{flex:1 1 auto;min-height:0!important;width:100%}
#iep-live-chat-view.active{display:flex!important;flex-direction:column;min-height:0;overflow:hidden}
.iep-live-messages{flex:1 1 auto;min-height:0!important;overflow-y:auto;padding:16px 14px 12px;background:#f4f6f8;scrollbar-width:thin}
.iep-live-msg{margin:5px 0}.iep-live-bubble{max-width:min(82%,520px);border-radius:18px;padding:9px 12px;box-shadow:0 1px 2px rgba(15,23,42,.07)}
.iep-live-msg.customer .iep-live-bubble{background:#dff7e8;color:#102018;border-color:#c7ead5;border-bottom-right-radius:5px}
.iep-live-msg.admin .iep-live-bubble{background:#fff;color:#111827;border-color:#e2e8f0;border-bottom-left-radius:5px}
.iep-live-msg.system .iep-live-bubble{background:#e9eefc;color:#3730a3;border-radius:15px;max-width:86%;padding:10px 14px}
.iep-message-text{white-space:pre-wrap}.iep-live-time{font-size:10px;color:inherit;opacity:.55;margin-top:4px}
.iep-live-bubble.has-media{overflow:hidden}.iep-live-bubble.media-only{padding:3px}.iep-live-bubble.media-only .iep-live-time{padding:0 7px 5px}
.iep-live-media{margin:0;border-radius:14px;max-width:100%;display:block}.iep-live-bubble img.iep-live-media{width:auto;max-width:min(72vw,360px);max-height:430px;object-fit:cover;background:#eef2f6}.iep-live-bubble video.iep-live-media{width:min(72vw,360px);max-width:100%;max-height:430px;object-fit:contain;background:#0b0f14;border-radius:14px}

/* Telegram/WhatsApp-like voice note */
.iep-voice-card{display:flex;align-items:center;gap:10px;width:min(68vw,330px);min-width:215px;padding:3px 2px;color:inherit}
.iep-voice-play{width:40px;height:40px;flex:0 0 40px;border:0;border-radius:50%;background:#19a86b;color:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer;font-size:14px;padding:0}
.iep-live-msg.customer .iep-voice-play{background:#128c62}.iep-voice-wave{height:26px;flex:1;display:flex;align-items:center;gap:2px;overflow:hidden}.iep-voice-wave i{width:3px;min-width:3px;border-radius:3px;background:currentColor;opacity:.24;transition:opacity .15s}.iep-voice-wave i.played{opacity:.9}.iep-voice-time{font-size:10px;opacity:.58;white-space:nowrap;min-width:48px;text-align:right}.iep-hidden-audio{display:none!important}

/* Typing indicator */
.iep-peer-typing{display:none;flex:0 0 auto;align-items:center;gap:7px;height:28px;padding:0 16px;background:#fff;color:#64748b;font-size:11px;font-weight:600;border-top:1px solid #eef2f7}.iep-peer-typing.show{display:flex}.iep-typing-dots{display:inline-flex;gap:3px;align-items:center}.iep-typing-dots i{width:5px;height:5px;border-radius:50%;background:#10b981;animation:iepTyping 1.05s infinite ease-in-out}.iep-typing-dots i:nth-child(2){animation-delay:.15s}.iep-typing-dots i:nth-child(3){animation-delay:.3s}@keyframes iepTyping{0%,60%,100%{transform:translateY(0);opacity:.35}30%{transform:translateY(-3px);opacity:1}}

/* Mobile-safe composer: always visible inside visual viewport */
.iep-live-composer{position:relative!important;flex:0 0 auto;display:flex;align-items:flex-end;gap:7px;width:100%;box-sizing:border-box;background:#fff;border-top:1px solid #e2e8f0;padding:8px max(9px,env(safe-area-inset-right)) max(8px,env(safe-area-inset-bottom)) max(9px,env(safe-area-inset-left));z-index:20}
.iep-chat-action,.iep-chat-send{width:44px;height:44px;flex:0 0 44px;border:0;border-radius:50%;display:flex;align-items:center;justify-content:center;cursor:pointer;font-size:18px;padding:0;transition:transform .12s,background .12s}
.iep-chat-action{background:#eef2f6;color:#475569}.iep-chat-action:active,.iep-chat-send:active{transform:scale(.94)}.iep-chat-action.recording{background:#fee2e2;color:#dc2626;animation:iepPulse 1s infinite}@keyframes iepPulse{50%{box-shadow:0 0 0 5px rgba(220,38,38,.12)}}
.iep-live-input-shell{flex:1 1 auto;min-width:0;background:#f1f5f9;border:1px solid #e2e8f0;border-radius:22px;padding:2px 4px;display:flex;align-items:flex-end}
.iep-live-composer textarea{width:100%;min-width:0;min-height:38px;max-height:116px;box-sizing:border-box;border:0!important;background:transparent!important;box-shadow:none!important;border-radius:20px!important;resize:none;padding:9px 10px!important;font-size:16px;line-height:20px;color:#111827;outline:none;overflow-y:auto}
.iep-chat-send{display:none;background:#111827;color:#fff}.iep-chat-send.show{display:flex}.iep-voice-action.hide{display:none}.iep-live-upload-status{position:absolute;left:12px;right:12px;bottom:62px;z-index:25;border-radius:12px;background:rgba(15,23,42,.94)}

/* ===== Admin messenger-style chat ===== */
.iep-admin-message-box{height:clamp(360px,58vh,650px);background:#f4f6f8;padding:14px;scrollbar-width:thin}
.iep-admin-row{margin:5px 0}.iep-admin-bubble{max-width:min(78%,560px);border-radius:18px;padding:9px 12px;box-shadow:0 1px 2px rgba(15,23,42,.06)}.iep-admin-row.customer .iep-admin-bubble{background:#fff;border-color:#e2e8f0;border-bottom-left-radius:5px}.iep-admin-row.admin .iep-admin-bubble{background:#dff7e8;color:#102018;border-color:#c7ead5;border-bottom-right-radius:5px}.iep-admin-row.system .iep-admin-bubble{background:#e9eefc;color:#3730a3;border-radius:15px}
.iep-admin-bubble.media-only{padding:3px;overflow:hidden}.iep-admin-bubble.media-only .iep-admin-msg-time{padding:0 7px 5px}.iep-admin-media{max-width:min(100%,360px);max-height:430px;border-radius:14px;display:block;object-fit:cover}.iep-admin-bubble video.iep-admin-media{width:min(100%,360px);max-height:430px;background:#0b0f14;object-fit:contain}.iep-admin-bubble .iep-voice-card{width:min(330px,58vw)}
.iep-admin-peer-typing{display:none;align-items:center;gap:7px;height:28px;padding:0 14px;background:#fff;color:#64748b;font-size:11px;font-weight:600;border-top:1px solid #eef2f7}.iep-admin-peer-typing.show{display:flex}
.iep-admin-composer{padding:9px 10px 10px;background:#fff}.iep-admin-compose-row{display:flex;align-items:flex-end;gap:7px}.iep-admin-chat-action,.iep-admin-chat-send{width:42px;height:42px;flex:0 0 42px;border:0;border-radius:50%;display:flex;align-items:center;justify-content:center;cursor:pointer;font-size:16px}.iep-admin-chat-action{background:#eef2f6;color:#475569}.iep-admin-chat-action.recording{background:#fee2e2;color:#dc2626}.iep-admin-input-shell{flex:1;min-width:0;background:#f1f5f9;border:1px solid #e2e8f0;border-radius:22px;padding:2px 4px;display:flex;align-items:flex-end}.iep-admin-input-shell textarea{width:100%;min-width:0;min-height:38px;max-height:110px!important;resize:none!important;border:0!important;background:transparent!important;border-radius:20px!important;padding:9px 10px!important;outline:none!important;box-shadow:none!important;font-size:14px;line-height:20px}.iep-admin-chat-send{display:none;background:#111827;color:#fff}.iep-admin-chat-send.show{display:flex}.iep-admin-chat-action.hide{display:none}

@media(min-width:761px){#iep-live-page-shell{padding:22px!important}.iep-live-page #iep-live-panel{height:calc(var(--iep-app-height,100dvh) - 44px)!important;border-radius:18px!important}}
@media(max-width:600px){
  #iep-live-page-shell{padding:0!important}.iep-live-page #iep-live-panel{width:100vw!important;height:var(--iep-app-height,100dvh)!important;border-radius:0!important}
  .iep-live-head{min-height:76px;padding-left:12px;padding-right:10px}.iep-live-brand{width:52px;height:52px;border-radius:14px}.iep-live-head-title{font-size:17px}.iep-live-head-status{font-size:12px}.iep-live-close{width:38px;height:38px;font-size:30px}
  .iep-live-messages{padding:12px 9px 9px}.iep-live-bubble{max-width:88%;font-size:14px}.iep-live-msg.system .iep-live-bubble{max-width:92%}.iep-live-bubble img.iep-live-media,.iep-live-bubble video.iep-live-media{max-width:76vw}.iep-voice-card{width:min(74vw,300px);min-width:200px}
  .iep-live-composer{gap:5px;padding-left:7px;padding-right:7px}.iep-chat-action,.iep-chat-send{width:40px;height:40px;flex-basis:40px;font-size:17px}.iep-live-input-shell{border-radius:20px}.iep-live-composer textarea{min-height:36px;padding:8px 9px!important}
}

/* ===== V3.3 agent identity + scalable multi-chat ===== */
.iep-live-agent-strip{display:none;align-items:center;gap:10px;padding:9px 14px;background:#fff;border-bottom:1px solid #e9eef5;flex:0 0 auto}.iep-live-agent-strip.show{display:flex}.iep-agent-avatar{width:42px;height:42px;border-radius:50%;background:#e8eef5;color:#64748b;display:inline-flex;align-items:center;justify-content:center;overflow:hidden;flex:0 0 auto;border:1px solid #dce3ec}.iep-agent-avatar img{width:100%;height:100%;object-fit:cover;display:block}.iep-agent-avatar i{font-size:20px}.iep-agent-avatar.small{width:27px;height:27px}.iep-agent-avatar.small i{font-size:13px}.iep-agent-strip-copy{display:flex;flex-direction:column;min-width:0}.iep-agent-strip-copy strong{font-size:13px;color:#111827;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.iep-agent-strip-copy small{font-size:11px;color:#6b7280}.iep-live-brand>.iep-agent-avatar{width:100%;height:100%;border:0;border-radius:inherit;background:#f1f5f9}.iep-live-agent-message-meta{display:flex;align-items:center;gap:6px;font-size:10px;font-weight:700;color:#64748b;margin:0 0 3px 2px}.iep-live-msg.admin .iep-live-agent-message-meta{justify-content:flex-start}.iep-live-msg.admin{align-items:flex-start}.iep-live-msg.admin .iep-live-bubble{margin-left:33px}

.iep-agent-badge{display:inline-flex;align-items:center;gap:7px;min-width:0}.iep-agent-badge .iep-agent-avatar{width:30px;height:30px}.iep-agent-badge .iep-agent-avatar i{font-size:14px}.iep-agent-badge strong{font-size:12px}.iep-agent-badge small{display:block;color:#64748b;font-size:10px;font-weight:400}.iep-agent-unassigned{display:inline-flex;align-items:center;gap:6px;color:#b45309;background:#fff7ed;border:1px solid #fed7aa;border-radius:999px;padding:4px 8px;font-size:10px;font-weight:700}
.iep-bulk-chatbar{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:10px 12px;margin:10px 0;background:#f8fafc;border:1px solid #e2e8f0;border-radius:12px}.iep-bulk-chatbar select{min-width:210px;height:36px;border:1px solid #d7dee8;border-radius:8px;padding:0 9px;background:#fff}.iep-bulk-chatbar .hint{font-size:10px;color:#64748b;margin-left:auto}.iep-chat-select{width:17px;height:17px}.iep-agent-form-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.iep-agent-form-grid .wide{grid-column:span 2}.iep-agent-form-actions{display:flex;gap:8px;align-items:center;margin-top:10px}.iep-agent-photo-preview{width:74px;height:74px;border-radius:18px;border:1px solid #dbe2eb;background:#f1f5f9;display:flex;align-items:center;justify-content:center;overflow:hidden;color:#64748b}.iep-agent-photo-preview img{width:100%;height:100%;object-fit:cover}.iep-agent-photo-preview i{font-size:28px}.iep-agent-list-photo{width:42px;height:42px;border-radius:50%;object-fit:cover;border:1px solid #dbe2eb}.iep-agent-generic{width:42px;height:42px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;background:#edf2f7;color:#64748b;border:1px solid #dbe2eb}

.iep-multidesk{display:grid;grid-template-columns:260px minmax(0,1fr);gap:12px;min-height:650px}.iep-multidesk-list{background:#fff;border:1px solid #e2e8f0;border-radius:14px;padding:10px;overflow:auto}.iep-multidesk-list-head{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:4px 2px 10px}.iep-multidesk-items{display:flex;flex-direction:column;gap:7px}.iep-desk-chat{display:flex;align-items:center;justify-content:space-between;gap:8px;text-align:left;border:1px solid #e5e7eb;background:#fff;border-radius:10px;padding:9px;cursor:pointer}.iep-desk-chat.active{border-color:#111827;background:#f8fafc}.iep-desk-chat span{display:flex;flex-direction:column;min-width:0}.iep-desk-chat strong{font-size:11px;color:#111827}.iep-desk-chat small{font-size:9px;color:#64748b}.iep-desk-remove{border:0;background:transparent;color:#dc2626;font-size:14px}.iep-multidesk-stage{background:#fff;border:1px solid #e2e8f0;border-radius:14px;overflow:hidden;min-width:0}.iep-multidesk-stage iframe{width:100%;height:720px;border:0;display:block;background:#fff}.iep-desk-empty{height:100%;min-height:500px;display:flex;align-items:center;justify-content:center;text-align:center;padding:30px;color:#64748b}

.iep-agent-assignment-box{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:10px;background:#f8fafc;border:1px solid #e2e8f0;border-radius:12px;margin:0 0 10px}.iep-agent-assignment-box select{height:36px;min-width:210px;border:1px solid #d6dde7;border-radius:8px;padding:0 8px;background:#fff}.iep-current-agent{display:flex;align-items:center;gap:8px;padding:8px 10px;background:#f0fdf4;border:1px solid #bbf7d0;border-radius:10px}.iep-current-agent-copy strong{font-size:11px;color:#166534}.iep-current-agent-copy small{display:block;font-size:9px;color:#4b5563}

.iep-embed-chat{padding:0!important;margin:0!important;max-width:none!important}.iep-embed-chat .iep-chat-layout{grid-template-columns:1fr!important;gap:0!important}.iep-embed-chat .iep-admin-side{display:none!important}.iep-embed-chat .iep-chat-console{border-radius:0!important;border:0!important}.iep-embed-chat .iep-admin-message-box{height:calc(100vh - 220px)!important;min-height:350px}.iep-frame-body{margin:0!important;background:#fff!important}.iep-frame-body .iep-admin-wrap{padding:0!important}

@media(max-width:900px){.iep-agent-form-grid{grid-template-columns:1fr 1fr}.iep-multidesk{grid-template-columns:1fr}.iep-multidesk-list{max-height:210px}.iep-multidesk-stage iframe{height:680px}}
@media(max-width:600px){.iep-agent-form-grid{grid-template-columns:1fr}.iep-agent-form-grid .wide{grid-column:span 1}.iep-bulk-chatbar select{width:100%;min-width:0}.iep-bulk-chatbar .iep-btn{flex:1 1 auto}.iep-live-msg.admin .iep-live-bubble{margin-left:30px}.iep-live-agent-strip{padding-left:10px;padding-right:10px}}
.iep-live-msg.admin{display:block!important}.iep-live-msg.admin .iep-live-agent-message-meta{justify-content:flex-start}.iep-admin-row.admin{display:block!important;text-align:right}.iep-admin-row.admin .iep-live-agent-message-meta{justify-content:flex-end;margin-right:2px}.iep-admin-row.admin .iep-admin-bubble{display:inline-block;text-align:left}


/* ===== V3.4 voice UI + mandatory contact fields + visible agent identity ===== */
.iep-required{color:#dc2626}
.iep-phone-row{display:grid;grid-template-columns:118px minmax(0,1fr);gap:8px;align-items:stretch}
.iep-phone-row select{width:100%;border:1px solid #cfd6df;border-radius:13px;padding:0 10px;font-size:15px;background:#fff;color:#111827;outline:none;min-height:52px}
.iep-phone-row select:focus{border-color:#111827;box-shadow:0 0 0 3px rgba(17,24,39,.08)}
.iep-phone-row input{min-width:0}

.iep-live-msg.admin{display:block!important;text-align:left}
.iep-live-agent-message-meta{display:flex!important;align-items:center!important;gap:8px!important;margin:2px 0 5px 2px!important;color:#334155!important}
.iep-live-agent-message-meta .iep-agent-avatar.small{width:30px;height:30px;flex:0 0 30px;border:1px solid #d8e0e8;background:#eef2f6}
.iep-agent-message-copy{display:flex;flex-direction:column;line-height:1.15;min-width:0}
.iep-agent-message-copy strong{font-size:11px;color:#111827;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.iep-agent-message-copy small{font-size:9px;color:#64748b;font-weight:500;margin-top:2px}
.iep-live-msg.admin .iep-live-bubble{margin-left:38px!important}

.iep-live-bubble.media-audio,.iep-admin-bubble.media-audio{padding:7px 10px!important;overflow:visible!important;background:#e9ffd9}
.iep-live-msg.admin .iep-live-bubble.media-audio{background:#fff}
.iep-admin-row.customer .iep-admin-bubble.media-audio{background:#fff}
.iep-voice-card{display:flex;align-items:center;gap:10px;width:min(72vw,350px);min-width:225px;padding:1px 0;color:#55b95b}
.iep-voice-play{width:48px;height:48px;flex:0 0 48px;border:0;border-radius:50%;background:#63c867;color:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer;font-size:17px;padding:0;box-shadow:none}
.iep-voice-play i{margin-left:2px}
.iep-voice-main{display:flex;flex:1;min-width:0;flex-direction:column;justify-content:center;gap:2px}
.iep-voice-wave{height:25px;display:flex;align-items:center;gap:1.5px;overflow:hidden}
.iep-voice-wave i{display:block;width:2.5px;min-width:2.5px;border-radius:4px;background:currentColor;opacity:.32;transition:opacity .12s,background .12s}
.iep-voice-wave i.played{opacity:1}
.iep-voice-meta{display:flex;align-items:center;gap:5px;height:14px}
.iep-voice-time{font-size:11px;line-height:1;color:#57a95c;opacity:1;min-width:auto;text-align:left}
.iep-voice-dot{width:5px;height:5px;border-radius:50%;background:#62bd68;display:inline-block}
.iep-voice-dot.playing{animation:iepVoicePulse 1s ease-in-out infinite}
@keyframes iepVoicePulse{0%,100%{opacity:.35}50%{opacity:1}}
.iep-hidden-audio{display:none!important}
.iep-live-msg.customer .iep-voice-card,.iep-admin-row.admin .iep-voice-card{color:#4eaf62}
.iep-live-msg.customer .iep-voice-play,.iep-admin-row.admin .iep-voice-play{background:#5fc466}

@media(max-width:600px){
  .iep-phone-row{grid-template-columns:112px minmax(0,1fr)}
  .iep-phone-row select{font-size:14px;padding-left:8px;padding-right:6px}
  .iep-live-msg.admin .iep-live-bubble{margin-left:36px!important}
  .iep-voice-card{width:min(78vw,330px);min-width:215px;gap:9px}
  .iep-voice-play{width:46px;height:46px;flex-basis:46px}
  .iep-voice-wave{gap:1px}
  .iep-voice-wave i{width:2px;min-width:2px}
}

/* ===== V3.5 support identity, compact voice, rating, PIN lock, mobile admin layout ===== */
.iep-live-agent-strip{display:none!important}
.iep-live-agent-message-meta{margin:3px 0 4px 2px!important;gap:7px!important}
.iep-live-agent-message-meta .iep-agent-message-copy{display:block!important}
.iep-live-agent-message-meta .iep-agent-message-copy strong{font-size:12px!important;line-height:1.2!important;color:#111827!important}
.iep-live-agent-message-meta .iep-agent-message-copy small{display:none!important}
.iep-live-msg.admin .iep-live-bubble{margin-left:37px!important}
.iep-live-bubble,.iep-admin-bubble{font-size:13px!important;line-height:1.45!important}
.iep-message-text{font-size:13px!important;line-height:1.45!important}

/* Telegram-style compact voice card. Duration left, sent time right. */
.iep-live-bubble.media-audio,.iep-admin-bubble.media-audio{padding:8px 10px!important;border-radius:16px!important;max-width:none!important}
.iep-voice-card{display:flex!important;align-items:center!important;gap:9px!important;width:min(70vw,300px)!important;min-width:220px!important;max-width:300px!important;color:#55b95b!important}
.iep-voice-play{width:46px!important;height:46px!important;flex:0 0 46px!important;border-radius:50%!important;background:#5fc866!important;color:#fff!important}
.iep-voice-main{display:flex!important;flex:1!important;min-width:0!important;flex-direction:column!important;gap:2px!important}
.iep-voice-wave{width:100%!important;height:26px!important;display:flex!important;align-items:center!important;gap:1px!important;overflow:hidden!important}
.iep-voice-wave i{flex:1 1 0!important;min-width:1.5px!important;max-width:2.5px!important;width:auto!important;border-radius:3px!important;background:currentColor!important;opacity:.34!important}
.iep-voice-wave i.played{opacity:1!important}
.iep-voice-meta{display:flex!important;align-items:center!important;justify-content:space-between!important;gap:10px!important;height:15px!important;width:100%!important}
.iep-voice-time,.iep-voice-sent-time{font-size:10px!important;line-height:1!important;color:#4f9f57!important;white-space:nowrap!important}
.iep-voice-sent-time{margin-left:auto!important;text-align:right!important;color:#64748b!important}
.iep-voice-dot{display:none!important}
.iep-live-bubble.media-audio>.iep-live-time,.iep-admin-bubble.media-audio>.iep-admin-msg-time{display:none!important}

/* Closed-conversation customer rating */
.iep-rating-box{margin:12px 0 18px;padding:14px;background:#fff;border:1px solid #e5e7eb;border-radius:14px}
.iep-rating-title{font-size:13px;font-weight:800;color:#111827;margin-bottom:8px}
.iep-rating-stars{display:flex;justify-content:center;gap:6px}
.iep-rating-stars button{border:0;background:transparent;color:#d1d5db;font-size:30px;line-height:1;cursor:pointer;padding:2px;transition:transform .12s,color .12s}
.iep-rating-stars button:hover,.iep-rating-stars button.active{color:#f59e0b;transform:scale(1.06)}
.iep-rating-note{font-size:11px;color:#6b7280;margin-top:7px}

/* Agent PIN / availability */
.iep-agent-pin{height:36px;min-width:130px;max-width:170px;border:1px solid #d6dde7;border-radius:8px;padding:0 10px;background:#fff;color:#111827;outline:none}
.iep-agent-pin:focus{border-color:#111827;box-shadow:0 0 0 3px rgba(17,24,39,.08)}
.iep-pin-protected{display:inline-flex;align-items:center;gap:5px;font-size:10px;color:#475569;background:#f8fafc;border:1px solid #e2e8f0;border-radius:999px;padding:4px 7px}
.iep-chat-console-sub{font-size:10px;color:#cbd5e1;margin-top:2px}
.iep-control-btn{width:100%;margin-bottom:8px;display:block;text-align:center}
.iep-privacy-copy{font-size:11px;line-height:1.6;margin:0}
.iep-closed-admin-note{padding:14px;text-align:center;background:#f8fafc;color:#6b7280;font-size:12px}

/* No always-visible trash icon. Admin deletes by press-and-hold on a message bubble. */
.iep-admin-delete-msg{display:none!important}
.iep-admin-bubble{touch-action:pan-y;user-select:text;-webkit-user-select:text}

/* Admin mobile view: chat first, controls/details below. */
@media(max-width:900px){
  .iep-chat-layout{display:flex!important;flex-direction:column!important;gap:12px!important}
  .iep-chat-console{order:1!important;width:100%!important;min-width:0!important}
  .iep-admin-side{order:2!important;width:100%!important;display:grid!important;grid-template-columns:1fr!important;gap:10px!important}
  .iep-admin-message-box{height:58vh!important;min-height:420px!important}
  .iep-agent-assignment-box{display:grid!important;grid-template-columns:1fr!important;gap:8px!important}
  .iep-agent-assignment-box select,.iep-agent-assignment-box .iep-agent-pin,.iep-agent-assignment-box .iep-btn{width:100%!important;max-width:none!important;min-width:0!important}
  .iep-current-agent{width:100%!important;box-sizing:border-box!important}
  .iep-admin-compose-row{gap:6px!important}
  .iep-admin-chat-action,.iep-admin-chat-send{flex:0 0 42px!important;width:42px!important;height:42px!important}
  .iep-quick{overflow-x:auto!important;white-space:nowrap!important;display:flex!important;flex-wrap:nowrap!important;padding-bottom:4px!important}
  .iep-quick .iep-btn{flex:0 0 auto!important}
  .iep-bulk-chatbar{display:grid!important;grid-template-columns:1fr!important}
  .iep-bulk-chatbar select,.iep-bulk-chatbar .iep-agent-pin,.iep-bulk-chatbar .iep-btn{width:100%!important;max-width:none!important;min-width:0!important}
}
@media(max-width:600px){
  .iep-live-messages{padding:12px 10px!important}
  .iep-live-bubble{max-width:88%!important;padding:8px 10px!important}
  .iep-live-msg.admin .iep-live-bubble{margin-left:35px!important}
  .iep-live-agent-message-meta .iep-agent-avatar.small{width:28px!important;height:28px!important;flex-basis:28px!important}
  .iep-voice-card{width:min(72vw,280px)!important;min-width:205px!important;max-width:280px!important}
  .iep-voice-play{width:44px!important;height:44px!important;flex-basis:44px!important}
  .iep-admin-message-box{height:56vh!important;min-height:390px!important}
  .iep-kpis{grid-template-columns:1fr 1fr!important}
  .iep-admin-tabs{gap:2px!important}
  .iep-admin-tabs a{padding:9px 10px!important}
}


/* ===== V3.7 small mobile form/rating polish only ===== */
/* Keep the country-code arrow away from the right edge. */
.iep-phone-row select{
  -webkit-appearance:none!important;
  appearance:none!important;
  padding-right:38px!important;
  background-color:#fff!important;
  background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='8' viewBox='0 0 14 8'%3E%3Cpath d='M1 1l6 6 6-6' fill='none' stroke='%234b5563' stroke-width='1.8' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E")!important;
  background-repeat:no-repeat!important;
  background-position:right 14px center!important;
  background-size:14px 8px!important;
}

/* Rating order: title -> stars -> small helper text -> compact submit button. */
.iep-rating-box{display:flex!important;flex-direction:column!important}
.iep-rating-title{order:1!important}
.iep-rating-stars{order:2!important}
.iep-rating-note{
  order:3!important;
  margin:8px 6px 0!important;
  font-size:10.5px!important;
  line-height:1.45!important;
  color:#7b8490!important;
  text-align:center!important;
}
#iep-rating-submit{
  order:4!important;
  min-height:40px!important;
  height:40px!important;
  padding:7px 14px!important;
  margin-top:11px!important;
  border-radius:10px!important;
  font-size:14px!important;
  line-height:1.1!important;
}

@media(max-width:600px){
  .iep-phone-row select{
    padding-right:36px!important;
    background-position:right 13px center!important;
  }
  #iep-rating-submit{
    min-height:38px!important;
    height:38px!important;
    padding-top:6px!important;
    padding-bottom:6px!important;
  }
}


/* ===== V4.0 Live Support mode / professional admin polish ===== */
.iep-mode-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}
.iep-mode-card{display:flex;align-items:flex-start;gap:10px;border:1px solid #dbe3ec;border-radius:14px;padding:16px;background:#fff;cursor:pointer;transition:.18s ease;box-shadow:0 2px 10px rgba(15,23,42,.03)}
.iep-mode-card:hover{border-color:#94a3b8;transform:translateY(-1px)}
.iep-mode-card.selected{border-color:#111827;box-shadow:0 0 0 3px rgba(17,24,39,.07)}
.iep-mode-card input{margin-top:3px}.iep-mode-card span{display:flex;flex-direction:column;gap:5px}.iep-mode-card strong{font-size:14px;color:#0f172a}.iep-mode-card small{font-size:11px;line-height:1.55;color:#64748b}
.iep-admin-wrap{max-width:1500px;margin:0 auto}.iep-admin-head{padding:4px 0 12px}.iep-admin-tabs{background:#fff;border:1px solid #e5e7eb;border-radius:14px;padding:6px;box-shadow:0 4px 20px rgba(15,23,42,.04)}
.iep-admin-tabs a{border-radius:9px!important}.iep-kpi,.iep-card,.iep-side-card,.iep-chat-console{box-shadow:0 6px 24px rgba(15,23,42,.05)!important;border-color:#e5e7eb!important}
.iep-live-media,.iep-agent-avatar img,.iep-live-brand img{-webkit-touch-callout:none!important;-webkit-user-select:none!important;user-select:none!important;pointer-events:auto}
body.iep-live-page{touch-action:pan-x pan-y}.iep-live-page img{-webkit-user-drag:none;user-drag:none}
@media(max-width:760px){.iep-mode-grid{grid-template-columns:1fr}}

/* V6 notification permission gate */
.iep-notification-locked{overscroll-behavior:none!important}
html.iep-notification-locked{overflow:hidden!important;height:100%!important}
body.iep-notification-locked{position:fixed!important;left:0!important;right:0!important;width:100%!important;overflow:hidden!important;touch-action:none!important}
.iep-notification-gate{position:fixed!important;inset:0!important;z-index:2147483646!important;background:rgba(8,15,28,.66);display:flex!important;align-items:center!important;justify-content:center!important;padding:18px!important;backdrop-filter:blur(4px);overflow:hidden!important;overscroll-behavior:contain!important;touch-action:none!important}
.iep-notification-card{position:relative;width:min(430px,calc(100vw - 36px));max-height:calc(100dvh - 36px);overflow:auto;overscroll-behavior:contain;background:#fff;border-radius:20px;padding:24px;box-shadow:0 24px 70px rgba(0,0,0,.30);text-align:center;color:#182235;touch-action:pan-y}
.iep-notification-icon{width:58px;height:58px;border-radius:18px;margin:0 auto 14px;display:flex;align-items:center;justify-content:center;background:#eef5ff;font-size:24px}
.iep-notification-card h4{margin:0 0 10px;font-size:20px;font-weight:800;color:#111827}
.iep-notification-card p{margin:0;color:#536174;line-height:1.55;font-size:14px}
.iep-notification-hint{margin-top:14px;padding:12px 13px;border-radius:12px;background:#f6f8fb;color:#46556a;text-align:left;font-size:13px;line-height:1.45}
.iep-notification-actions{display:flex;gap:10px;margin-top:18px}
.iep-notification-actions .iep-live-primary{flex:1;margin:0;min-height:48px;touch-action:manipulation}
.iep-notification-actions .iep-live-primary:disabled{opacity:.72;cursor:wait}
.iep-notification-close{border:1px solid #d7dde7;background:#fff;color:#46556a;border-radius:12px;padding:10px 16px;font-weight:700;cursor:pointer}
@supports(height:100dvh){.iep-notification-card{max-height:calc(100dvh - 36px)}}
.iep-direct-agent-note{display:inline-flex;align-items:center;gap:7px;padding:9px 12px;border-radius:10px;background:#f3f7fb;color:#4b5c72;font-size:12px;font-weight:600}


/* V14 - blocked notification guidance: no action button, animated brand card */
.iep-notification-blocked-state .iep-notification-card{padding-top:26px}
.iep-notification-logo-wrap{width:76px!important;height:76px!important;border-radius:22px!important;background:#fff!important;padding:8px!important;box-shadow:0 8px 28px rgba(17,24,39,.12);animation:iepNotificationLogoPulse 2s ease-in-out infinite}
.iep-notification-logo{display:block;width:100%;height:100%;object-fit:cover;border-radius:16px;pointer-events:none;-webkit-user-drag:none;user-select:none}
.iep-notification-blocked-state .iep-notification-hint{background:#f7f8fb;border:1px solid #e7ebf1;padding:15px 16px;border-radius:14px;margin-top:16px}
.iep-notification-guide-title{font-size:14px;font-weight:800;color:#172033;margin-bottom:8px;text-align:left}
.iep-notification-guide-list{margin:0;padding-left:20px;text-align:left;color:#46556a;font-size:13px;line-height:1.55}
.iep-notification-guide-list li{margin:7px 0}
.iep-notification-guide-list strong{color:#172033}
.iep-notification-blocked-state .iep-notification-actions{display:none!important}
@keyframes iepNotificationLogoPulse{0%,100%{transform:scale(1);box-shadow:0 8px 28px rgba(17,24,39,.12)}50%{transform:scale(1.055);box-shadow:0 12px 34px rgba(17,24,39,.20)}}
@media (prefers-reduced-motion:reduce){.iep-notification-logo-wrap{animation:none!important}}